Returns & Exchanges

At Giant Sydney, we want you to be completely satisfied with your cycling gear, which is why we offer a 30-day return policy on most items in original condition. Whether you have the wrong size or changed your mind, our team is here to ensure you get back on the road with the right equipment.

Return Process

• 1.
  Check Eligibility

  Ensure your item is unused, in its original packaging with all tags attached, and was purchased within the last 30 days.

• 2.
  Submit a Request

  Contact our support team via email or visit our Sydney CBD storefront with your original proof of purchase to initiate the return process.

• 3.
  Pack and Ship

  Securely package your items to prevent damage during transit and send them to our designated returns address using a tracked postal service.

• 4.
  Receive Refund or Exchange

  Once our technicians inspect the returned goods, we will process your refund to the original payment method or ship out your requested exchange item.